AssetLock® Advisor FAQs
Investor FAQs can be found here.
How can an advisor become equipped with AssetLock?
AssetLock is a proprietary portfolio monitoring and communication service exclusive to Simplicity Wealthpartner
advisors. To learn more about Simplicity Wealth, please email [email protected].
What are the benefits of having AssetLock monitor my clients’ portfolios?
AssetLock helps advisors deepen their client relationships by proactively delivering meaningful client communications. It helps clients remain committed to their investment strategy by informing them about their portfolio’s progress according to their risk tolerance. It also helps to grow the value of an advisor’s business by providing a unique value proposition to discuss when meeting with prospects.
How does an advisor activate AssetLock so it may start monitoring a client’s portfolios?
AssetLock is only allowed on client portfolios with an assigned Household Portfolio VaR Score. This score is assigned when the client completes a Risk Tolerance Questionnaire. The advisor can distribute the Risk Tolerance Questionnaire as part of an asset-mapping client transition process or an individual client investment proposal. AssetLock will automatically start monitoring the client’s household portfolio upon funding and communicating its progress.
Does AssetLock track an annuity as part of the household portfolio?
Yes. For AssetLock to track an annuity as part of the client’s household portfolio, the advisor must manually add this asset to the Wealth Operating Platform at the time of implementation. Then update the annuity’s value on its anniversary date each year. Advisors should contact Simplicity’s Operations team for more information.
Does AssetLock track unmanaged/restricted assets?
No. If assets are not allocated to a Simplicity Wealth portfolio, they will not be tracked by AssetLock.
What notifications will advisors receive and how frequently with they receive them?
Advisors will receive daily client portfolio summary notifications, and notifications when their communication preferences are updated, and if they elect to terminate AssetLock.
Why do advisors receive yellow alerts and clients do not?
AssetLock informs advisors of portfolio fluctuations within yellow status to help them prepare for proactive client outreach if the portfolio dips to the AssetLock Value. AssetLock does not communicate yellow status to clients, as it is within their desired risk tolerance.
Are Simplicity Wealth partner advisors required to utilize AssetLock?
Simplicity Wealth advisors are not required to utilize AssetLock. However, Simplicity strongly encourages adopting of AssetLock to help advisors optimize their client communications and deepen client relationships. AssetLock, paired with VaR, reinforces Simplicity’s continuous commitment to delivering an unparalleled value proposition to advisors and their clients.
What happens to AssetLock if an advisor elects to terminate their affiliation with Simplicity Wealth?
If an advisor elects to terminate affiliation with Simplicity Wealth, AssetLock will automatically turn off and deliver an AssetLock termination notice to the advisor and their clients.
Best Practices
What should an advisor do when a client’s household portfolio has breached yellow status?
The advisor should contact Simplicity Wealth’s Planning and/or Investment team to understand what is potentially driving the portfolio’s performance down. Then, the advisor should reach out to the client and discuss what is happening in the portfolio. If overall performance is favorable, the advisor may reference the inception percentage to communicate the overall household portfolio growth, remind the client of their active portfolio monitoring, and reassure them that the advisor will be in touch if further discussion or action is needed.
What should an advisor do when a client’s household portfolio has breached its AssetLock Value (red status)?
The advisor should contact Simplicity Wealth’s Planning and/or Investment team to understand what is potentially driving the portfolio down. The advisor should meet with the client to discuss what is happening in the portfolio. If overall performance is favorable, the advisor may reference the inception percentage to communicate overall household portfolio growth , and determine with the client if allocation adjustments are needed.
Troubleshooting and Contact Information Preference Updates
What if the advisor or client is not receiving AssetLock email or text notifications?
The advisor/ client should confirm that their contact information is up to date inside the Wealth Operating platform and that the AssetLock subscription is active. If the advisor/client is still not receiving email communications, they should check their spam email folder and report these emails as “not spam.” If they cannot to receive messages, the advisor should contact their Advisor Relations representative or submit a case to the Operations team via the Simplicity Wealth Operating Platform.
What should an advisor do if a client requests to update their AssetLock communication preferences?
If a client requests changes or has difficulty updating their AssetLock communication preferences using the “STOP” or “Unsubscribe” functions within the text and email notifications, the advisor should contact their Advisor Relations representative or submit a case to the Operations team via the Simplicity Wealth Operating Platform.
How does an advisor update their contact information or stop receiving text and/or email notifications?
The advisor should contact their Advisor Relations representative or submit a Case to the Operations team via the Simplicity Wealth Operating Platform with their contact information update request. Advisors may also opt out of text messages by replying “STOP” to the AssetLock text message or selecting the “Unsubscribe” link at the bottom of the AssetLock email.
Additional Requests and Questions
Advisor Operational Requests
Advisors should submit an AssetLock Case through Simplicity Wealth’s Operating Platform for:
- AssetLock Start Date (required for RIAs and Mass Allocation client transitions)
- Opt-In, Opt-Out, and Termination
- Communication Preferences and Contact Information Updates
- Technical Issues
Advisor Investment and Planning Questions
Advisors may perform investment research in the Wealth Operating Platform’s Research Center or contact their
Planning team representative with investment and planning questions.
Advisor Training and Coaching Requests
Advisors should contact their Advisor Relations representative for AssetLock training and coaching requests.
For more information about AssetLock please contact your Simplicity representative or email [email protected].
Investment advisory and financial planning services are offered through Simplicity Wealth, LLC, an SEC-registered investment adviser. SEC registration does not constitute an endorsement of the firm, nor does it indicate that the adviser has attained a particular level of skill or ability. AssetLock® is tracking software used to monitor the performance of a client’s household portfolio, and to predetermine the amount of downside the client is willing to tolerate. It is NOT an actual stop order and will NOT automatically sell the individual securities in the household portfolio. The AssetLock® Value is a reference point to encourage a conversation between the advisor/firm and the client to determine if the client’s household portfolio should remain unchanged, reset the AssetLock® Threshold by reallocating to a different risk profile, or liquidate part or all of their household portfolio. AssetLock® will send the client and their advisor alerts when the household portfolio reaches the client’s determined values, new all-time highs and/or the maximum targeted amount of downside the client is willing to accept. The client and their advisor are notified about changes in the client’s household portfolio. This notification requires that the client is subscribed to receive text message and/or email alerts from AssetLock®. Message frequency varies. Standard message and data rates may apply.
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